Privacy Policy — Dr Radhika’s Fertility and Surgical Centre
Effective Date: October 18, 2025
Last updated: October 18, 2025
Centre: Dr Radhika’s Fertility and Surgical Centre (“we”, “us”, “our”, or “the Centre”)
Website: https://drradhikasfertilityandsurgicalcenter.com
1. Introduction
We respect your privacy and are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, retain, and protect the information you provide when you visit our website or use our services. By using our Website or providing information to us, you consent to the practices described in this Policy.
2. Contact details for privacy requests
Address: 2nd Floor, Park View Building, Road No: 1, Opp: GHMC Park, KPHB Colony, Hyderabad
Email: drradhikasfertilityandsurgical@gmail.com
Phone: +91 76720 29972
3. Information we collect
We may collect:
Personal identification information: name, date of birth, gender, contact details (email, phone, postal address), government ID or medical record ID (when required for services).
Medical & health information: medical history, fertility records, diagnostic reports, treatment plans, lab results, procedure notes, and related clinical records.
Usage data: IP address, browser type, device identifiers, pages visited, referring/exit pages, timestamps.
Cookies & tracking data: cookies, web beacons, pixels, local storage, and similar technologies.
Voluntary information: feedback, survey responses, messages, and other info you choose to provide.
4. How we collect information
Directly from you when you register, book appointments, fill forms, or communicate with us.
Automatically via cookies and analytics when you use the Website.
From third parties where applicable (labs, referring practitioners, authorised partners).
From publicly available or aggregated sources.
5. Purposes of processing
We process your data to:
Provide medical and surgical care, manage appointments, billing, records, and follow-ups.
Communicate about your treatment, appointments, test results, and administrative matters.
Improve and personalise our Website and services; perform analytics.
Send service updates or promotional information where you have consented.
Meet legal, regulatory, or contractual obligations and protect our legitimate interests.
6. Legal basis (where applicable)
Where required by law (e.g., GDPR for EU residents), processing is based on one or more of: consent, performance of a contract, legal compliance, vital interests, or legitimate interests.
7. Disclosure of information
We may share your information with:
Our staff (doctors, nurses, administrative team) and affiliated medical professionals for treatment and care coordination.
Service providers and vendors (billing, IT hosting, cloud providers, analytics) under confidentiality obligations.
Other healthcare providers when required for referrals or continuity of care (with consent where appropriate).
Authorities or courts when required by law or to protect safety or legal rights.
In connection with business transactions (sale, merger, restructuring) under confidentiality protections.
8. Cookies & tracking technologies
We use cookies and similar technologies to operate the Website, remember preferences, and collect analytics. You may block or delete cookies via your browser settings, but the Website may not function fully if cookies are disabled.
9. Data security
We implement reasonable technical and organisational measures — encryption, access controls, secure servers, audit logs — to protect your data. No system is 100% secure; we cannot guarantee absolute security.
10. Data retention
We retain data only as long as necessary for treatment, billing, legal compliance, dispute resolution, and legitimate business needs. When no longer required, data will be securely deleted or anonymised.
11. Your rights
Subject to local law, you may request to access, correct, update, delete, restrict, or object to processing of your personal data. You may withdraw consent when processing is based on consent. To exercise these rights, contact us using the details above.
12. International transfers
If data is transferred outside your country (for cloud storage or processing), we will use appropriate safeguards such as contractual protections to ensure continued protection.
13. Children’s privacy
Our services are not directed to children under 18. We do not knowingly collect data from children under 18 without parental consent. If you believe we have collected such data, contact us for removal.
14. Third-party links
The Website may link to third-party sites. We are not responsible for their privacy practices; please review their privacy policies.
15. Changes to this policy
We may update this Privacy Policy. We will post the updated policy with a revised “Last updated” date. Continued use of the Website after changes constitutes acceptance.
16. Complaints & supervisory authorities
If you believe your rights under applicable privacy laws have been violated, you may contact the relevant supervisory authority in your jurisdiction in addition to contacting us.